Shipping policy

TX Football Shipping Policy

Last updated: September 2026

Processing Times

Orders are picked and packed from our warehouse in Victoria, Monday to Friday. Standard orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays are processed the next business day.

During peak periods (school term starts, representative season, and major events), processing may take up to 5 business days. We'll keep you updated by email.


Domestic Delivery (Australia)

Service Estimated Delivery Notes
Standard Shipping 3–7 business days Metro areas
Regional / Remote 5–10 business days WA, NT, remote QLD/NSW
Express Shipping 1–3 business days Available at checkout

Delivery times are estimates from the date of dispatch and begin after your order has been processed.


New Zealand Delivery

We ship to New Zealand via international courier. Estimated delivery is 5–10 business daysfrom dispatch.

Please note: any customs duties, taxes, or import fees imposed by New Zealand customs are the responsibility of the customer. TX Football does not collect or pre-pay these charges.


Order Tracking

Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking number. Use this to track your parcel directly on the carrier's website.

If you haven't received a tracking email within 4 business days of placing your order, please check your spam folder first, then contact us at [your contact email].


Large Items — Portable Aluminium Soccer Goals

Our Portable Aluminium Soccer Goals are bulky items that ship via a specialist freight carrier. Please keep the following in mind:

  • Delivery to kerbside only — the driver is not required to bring items inside or to a specific location.
  • A signature on delivery is required. Please ensure someone is available, or provide authority to leave at checkout.
  • Estimated delivery for goals is 5–10 business days after dispatch across most of Australia; allow additional time for regional or remote areas.
  • Goals cannot be shipped to PO Boxes. A street address is required.
  • New Zealand delivery for goals is available — please [contact us] before ordering to confirm freight options and costs.

Address Changes

Need to update your delivery address? Contact us as soon as possible at sales@txfootball.com.au . We can update your address while your order is still being processed.

Once an order has been dispatched, we are unable to redirect it. If a parcel is returned to us due to an incorrect address, re-delivery fees will apply.


Questions?

Get in touch with our team and we'll help sort it out. 📧 sales@txfootball.com.au 🌐 txfootball.com.au

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